Why are my recordings split into several segments?

When reviewing your archives, you may notice that multiple recordings are sometimes created from your single broadcast. This occurs when:

-your encoder disconnects from our servers during a broadcast, then reconnects. Our server-side recording will append an existing recording, when the connection to our ingest servers is re-established within 25-seconds.  If the connection is not re-established in that 25-second window, a new archive will be created.

-any recording in-progress exceeds 4GB, the recording-in-progress is stopped, processed, and a new archive is created.


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    Tracy Mozingo

    Would you be able to tell me if we lost our connection during that recording and it didn't resume it in 25 seconds? We've had other recordings that were larger than this one and didn't have this happen. I just want to make sure I understand exactly what happened with this particular recording. Thank you!