If you're experiencing an issue with viewers reporting no audio on your stream on Edge/IE11, this is likely due to legacy encoding software/hardware using MP3 audio transcoding. MP3 Audio is no longer supported by some browsers and will cause this issue. You can confirm this by trying to view the broadcast in browsers such as Firefox or Chrome and it will still receive audio normally. Your viewers should be able to watch normally on those browsers until you are able to upgrade your encoding software.
We suggesting upgrading to a new Encoder/Encoding software that uses AAC audio codecs such as OBS which is free or VMIX/WireCast. Instructions on setting those or other encoding software can be found from your MyStreamSpot portal. Please see our Best Practices for more information on what we suggest using for the best viewing experience.