Reactivate a Canceled Account

To reactivate a previous MyStreamSpot account, submit an email to helpdesk@streamspot.com. Upon receiving the ticket, we will connect you with your Sales Team member to get you back up and running!

When reactivating, please note that:

*As with any cancellation your archives for your primary account are not guaranteed.

*If you had sub accounts, we will portion the number of sub accounts you previously had upon reactivation, but these will be brand new sub accounts, for example:

  • Account titles are generic new sub-account titles
  • Facebook/YouTube integrations are gone
  • Publishing paths have changed (need to reinstall sync)
  • No historical analytics (archives, telemetry, and analytics will be gone)
  • Roku/FireTV Channels will be broken

Please, reach out to support once your account is reinstated, and we will assist in getting these issues resolved and you back up and running.

 

 

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