To reactivate a previous MyStreamSpot account, submit an email to firstname.lastname@example.org. Upon receiving the ticket, we will connect you with your Sales Team member to get you back up and running!
When reactivating, please note that:
*As with any cancellation your archives for your primary account are not guaranteed.
*If you had sub accounts, we will portion the number of sub accounts you previously had upon reactivation, but these will be brand new sub accounts, for example:
- Account titles are generic new sub-account titles
- Facebook/YouTube integrations are gone
- Publishing paths have changed (need to reinstall sync)
- No historical analytics (archives, telemetry, and analytics will be gone)
- Roku/FireTV Channels will be broken
Please, reach out to support once your account is reinstated, and we will assist in getting these issues resolved and you back up and running.