StreamSpot Support can be reached by phone at 513-609-4003 ext. 2 or by ticket during operating hours.
Our call-center support hours are as follows (Eastern Timezone):
- Monday - Thursday: 9:00 a.m. - 5:30 p.m.
- Friday: 9:00 a.m. - 7:00 p.m.
- Saturday & Sunday: 9:00 a.m - 1:00 p.m.
After-hours support is handled through our online ticketing system. Customers on one of the following plans can open a ticket at our online helpdesk:
- StreamSpot PREMIERE (priority, front-of-line service) -> Initial response within 12-hours
- StreamSpot PRO (priority) -> Initial response within 24-hours
- StreamSpot LITE -> Initial response within 48-hours