StreamSpot Support can be reached by submitting a ticket during standard operating hours. (Eastern Standard Time).
- StreamSpot PREMIERE (priority, front-of-line service) -> Initial response within 12-hours
- StreamSpot PRO (priority) -> Initial response within 24-hours
- StreamSpot LITE -> Initial response within 48-hours
Standard Hours of Operation
- Monday - Thursday: 9:00 a.m. - 5:30 p.m.
- Friday: 9:00 a.m. - 8:00 p.m.
- Saturday: 9:00 a.m. - 1:00 p.m.
- Sunday: 8:30 a.m. - 3:30 p.m.
For urgent matters, we can be reached by phone at 513-609-4003 ext2
Requests not falling withing our standard hours are handled exclusively through our online ticketing system. After-hours is considered any time that does not fall within our standard operating hours (see above).