StreamSpot Support can be reached by phone at 513-609-4003 ext. 2 or by ticket during standard operating hours. (Eastern Standard Time)
- Monday - Thursday: 9:00 a.m. - 5:30 p.m.
- Friday: 9:00 a.m. - 8:00 p.m.
- Saturday: 9:00 a.m. - 1:00 p.m.
- Sunday: 8:30 a.m. - 3:30 p.m.
After-hours support is handled through our online ticketing system. After-hours is considered any time that does not fall within our standard operating hours (see above). Customers on one of the following plans can open a ticket at our online helpdesk:
- StreamSpot PREMIERE (priority, front-of-line service) -> Initial response within 12-hours
- StreamSpot PRO (priority) -> Initial response within 24-hours
- StreamSpot LITE -> Initial response within 48-hours
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