Third-Party System Requirements for StreamSpot Sync Automation

StreamSpot Sync is StreamSpot's patented automation software that allows for 100% automatic, unattended broadcasts based on your broadcast schedule.  Every StreamSpot encoder is built with StreamSpot Sync already installed and configured.

StreamSpot Sync can be installed on third-party computers running Windows 7, Windows 8.1, or Windows 10. (Windows 10 S, and Windows Server Editions, are not supported.)

 

System Requirements

Your PC must meet the following specifications and configuration parameters:

Minimum
OS
Windows 7 SP1 or greater (64-bit)
CPU

Intel Core i3* / AMD Ryzen 3 or better
RAM
4 GB
Video
DirectX 10.1 Compatible GPU / Integrated Graphics

Recommended
OS
Windows 10 (64 bit)
CPU
Intel Core i5 / AMD Ryzen 5 or better
RAM
8 GB
Video
DirectX 11 Compatible GPU / Integrated Graphics

* For i3 systems specifically, a Gen 4 Quad-Core CPU is recommended

  • To ensure a smooth installation: Please create a new local user on the Windows computer. Make the username and password 'streamspot' - and make sure the user is an admin. If you aren't sure how to do this, we can help set up a new user once we connect.
  • Must be a dedicated computer used only for streaming
  • Must by a physical machine - virtualized OS instances or virtual machines are not supported
  • StreamSpot's remote support software must be installed
  • Third-party anti-virus, firewall, policy-management, and other security programs must be disabled
  • The Windows user-account must be an administrator, and must be a local account. Domain-user-accounts are incompatible.
  • If your computer is on a managed-domain, or otherwise managed with remote end-point software or policies - you / your I.T department will need to disable any group-policy settings and / or management software that could potentially restrict system access in any way.
  • Any cloud-synchronization tools such as Microsoft OneDrive, Google Drive, or Dropbox, should be unlinked and de-activated on the PC, as they can cause the installation to fail.
  • You must know the password to your Windows account. The PIN is not sufficient.

 Software that is known to conflict with StreamSpot Sync:

  • PTZOptics Camera Control Plugin (Direct Access Version)
  • ANY anti-virus, security, or end-point management software

IMPORTANT: It is the customer's responsibility to provide a machine in a suitable state to install StreamSpot Sync, this means making sure that the requirements listed above are met.

If it is determined that your machine does not meet the requirements above - agents reserve the right to declare the machine unfit for to run StreamSpot Sync, and will ask you to re-schedule once you have a PC in a suitable state for installation.

Preparing for Setup

Note: Inquire with support or sales to check if the fees mentioned below are currently being waived.

If you wish to install and use StreamSpot Sync (for Windows), there is a one-time setup fee of $99 that must be paid prior to any new installation.*

Ongoing support fees of $14.99 per month are required for technical support.*

To get started with StreamSpot Sync (for Windows), please contact us at helpdesk@streampot.com or file a ticket at https://mystreamspot.com/helpdesk.


Windows®, Windows 7®, Windows 8.1®, Windows 10®, and Windows 10 S®, are registered trademarks of Microsoft Corporation in the United States and/or other countries.

*Fees may be waived for certain situations, for more information contact support

 

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