How to Add Viewer Capacity

You can add the allotment of simultaneous live viewers on your account directly from the MyStreamSpot Customer Portal.

NOTE There are no refunds for added viewer limits that are never utilized. 

To add viewers, click on the Add More button in you Plan Usage Summary section. 

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You can also access this option from the Account Settings drop-down. 

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On the next page you can see your current plan details and the most concurrent viewers you have had at one time. To add viewers use the drop-down menu to select how many viewers you wish to add. 

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Next you will see the added cost for the selected viewer number. Click Add Viewers to proceed. 

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The next page will process the order and bill the card on file.

NOTE If you have any outstanding invoices you may be asked to pay them in full before making changes to your account.

NOTE the changes once processed will be added to your monthly recurring cost unless canceled by an administrator on the account. 

 

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