This article is for the older-generation StreamSpot One Encoders. If your encoder doesn't look identical to the one pictured below, this article is not relevant to you.
In order to gather the debug logs, you'll need to access your StreamSpot One. You can do so by downloading the Videon Discovery tool here.
After you've downloaded the discovery tool open it up and it should find your StreamSpot One, then click Open.
It will then launch the web interface for your StreamSpot One. In the top right click on Advanced Settings
Then scroll down until you find the Debug Information and export those logs to your local system, then email them to firstname.lastname@example.org