HLS Manifest Errors

If you are receiving an HLS Failed to pull Manifest error, HLS Failed to load stream, or similar errors here's a few way to fix the issues.

The first thing to test is clearing the cache of your browser and restarting your browser, this will normally fix the issue.  Here's a handy guide for most browsers.

If you're using an older browser or operating system such as Internet Explorer on Windows 7, you will need to load the website as https:// not http:// this should resolve the issue. 

If you're behind a corporate or more stringent firewall you may need to make the following changes in IE as well:

IE: Go to “Internet Options” > “Security” > “Internet” > choose “Custom Level” and scroll down to “Miscellaneous”. One of the options should be “Access data sources across domain” - set this to “Enable”. 

You can also try a different browser and see if the issue remains.  

If you're still having issues after testing all of these methods please reach out to StreamSpot support by submitting a ticket through your MyStreamSpot Portal.


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