When using PTZ joystick devices from Axis Communications, such as the Axis T8311, it's important to note the following:
- It's recommended you read over the documentation on your joystick prior to install. The documentation should be included, but can also generally be found online - however, it's not very easy to find from Axis's website. We recommend running a Google search for your camera's model #, followed by the word 'manual'. (See example below)
- Axis Streaming Assistant must be installed, configured, and running on your PC, reboot your PC after initial installation.
- You must use Internet Explorer (NOT Edge), and allow any prompts from the camera to install third-party add-ons.
For additional information and troubleshooting, please Contact Axis Communications.