Viewer Support

At StreamSpot, we provide technical support for all customers with an active subscription. Our sales team supports users and organizations interested in StreamSpot's services and products.

For security purposes, we are unable to provide individual support for our customer's viewers. If you are a viewer, and you are having issues watching content powered by StreamSpot, please contact the broadcaster or venue directly for assistance.

If you are a StreamSpot Customer and would like to discuss an issue reported by one of your viewers, please contact customer support.

If you are a viewer - please note:

  • We can not direct you to the location of a specific broadcast you're looking for (URL).
  • We can not provide the password to unlock a password-protected broadcast.
  • We can not provide access to any of our broadcaster's archived recordings - you'll need to contact the broadcaster or venue directly and request they send you a link.
  • We can not troubleshoot technical difficulties with viewing a stream powered by our platform. Please see this knowledge-base section for assistance.
  • We can not provide any information related to a broadcaster or their venue.