Streaming Basics & Troubleshooting
Troubleshooting and frequently asked questions
How to View StreamSpot Content
- Keyboard Shortcuts and Accessibility Options for StreamSpot Players
- HLS Manifest Errors
- StreamSpot Player Auto-Play
- StreamSpot Player HTML5 / Flash
- Supported Viewing Devices (updated January 2019)
- Audio-only Transcoding During Live Broadcasts
Support
- Viewer Support
- How to take a screenshot (Windows & MacOS X)
- Submitting a Support Ticket through the Knowledgebase
- On Demand Archive Player Issue Playing Archives
- Known issues and bugs
- Support ID
Hardware
Encoder
Scheduling
Broadcast Quality
- RTMP Port Requirements
- Broadcasting Profile
- Broadcast Latency - What Causes the Delay from Encoder to Playback?
- How fast does my Internet need to be to stream?
- What causes a broadcast to buffer?
- Frames per second & lip-sync
Audio
- Digital Audio Interference
- Audio Issues with Microsoft Edge/Internet Explorer
- Audio Connection
- Poor Audio Quality
- Audio is too quiet/loud/not working
- Troubleshooting Monarch Audio Sync Issue(s)
Video
- StreamSpot NDI QuickStart Guide
- Flashing video player when using Chrome
- Axis Camera Operations Guide
- Player will not launch to full screen view when using Google Chrome
- Capture Card - No Video / Black Screen
- Capture Card - No Video / Color Bars